Throughout the product life cycle, Apps with love provides support in the following areas:
Our support team rushes to the rescue should an incident occur. Disruption management involves the entire organisational and technical process of reaction to known or suspected disruptions as well as measures and processes prepared for such an event. Reports are received, analyzed, prioritized and resolved by the service desk. The spectrum of potential events runs the gamut from technical problems and weaknesses to specific attacks on the IT structure.
The uppermost aim of disruption management is to eliminate disruptions to services as quickly as possible in order to keep negative impact on the business processes of the customer to the absolute minimum.
Updates & security
Naturally, we develop our products according to the current state of the art. The security of computer systems is, however, subject to fluctuations: new security gaps are discovered time and again, making updates necessary. So that our customers don’t have to watch the latest security developments like a hawk themselves, we take on the job for them.
In the event of changes and new requirements, change request management kicks in. The change management ensures that necessary and plannable changes are planned, authorised, executed and approved in a standardised process. Changes are realised as a project. For change request management and above all the project to be a success, a close collaboration between the customer and Apps with love is essential.